The Client

SmartCSM is a SaaS company that provides clients with an application to manage their building infrastructure. Thus their primary target clients are typically building facility managers and electrical value-added resellers (VARs).

The Challenge

Often once a building is finished, the documentation used to design it is stored in a back room, only to be rarely accessed and never updated. This means any improvements and increased functionalities that can be achieved through new building-related technologies or repairs are simply lost.

Without a clear understanding of how a building is wired, alterations and repairs can lead to catastrophic system failures, accidents, and even death. The net result can potentially cost facilities managers and building owners millions of dollars in shutdowns (lost revenues), unnecessary repairs (fixing the same problem several times), and lawsuits (OSHA fines or criminal prosecution).

The Solution

The SmartCSM application is a data management solution, currently focussed on electrical infrastructure, used in two different manners. First, it is used by facility managers to track and manage their electrical infrastructure, enabling them to understand the impact of shutting down specific electrical systems. Secondly, it is used by VARs to manage their direct clients’ electrical infrastructure.

The current system supports electricity and fuse panels, with plans to expand it to include HVAC, plumbing, data and security, low voltage, and any other infrastructure services.

The Results

In summary, the system developed with IT Labs provides excellent target user support in the work they do.

  • Intuitive and simple enough for most people to use, thereby creating a great user experience.
  • Requires no training and is built to address a facility manager’s day-to-day electrical needs.
  • Helps facility managers move from paper and three-ring binders into simple, online as-builds for better building management.

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