Podcast: Catalyzing Customer-first Experience with Noy Grisaru
Catalyzing Customer-first Experiencewith Noy Grisaru
Utilizing the customer path to ensure a better experience and bring more value to customers
Tech leaders are people that reach for the stars – some literally, some do it by pushing the boundaries of what’s possible to ensure that the lives of humans become easier and simpler. And then, there are those that have done both, but have found the “earthly experience” with technology to be far more important. Noy Grisaru, R&D Group Manager at Optimove, belongs in the latter – and he sat down for a chat with me to talk about his journey in tech, the work he’s been doing for Optimove, and how he leads his teams.
“Surround yourself with people that want to you to succeed – as these are the people that will give you the best feedback.”
-Noy Grisaru-
- Why sometimes going with your gut feeling can be counterproductive;
- The path to learning something new starts by asking a question
- The importance of putting customers first
TLDR: Straight to the point
(Quick Links)
Introducing the guest Tamás Petrovics
The journey to becoming a tech leader
What is the problem that XUND is solving?
How Tamás roles as a leader
As a leader, what keeps Tamás up at night?
How to create the best performing teams
Engineering challenges
Book recommendations by Tamás
Tamás’ wish to the tech genie
Tamás’ key takeaways for aspiring tech leaders
TC’s key takeaways from the podcast
Podcast: The Future of Customer Service is Automated with Simon Munch-Andersen
The Future of Customer Service is Automatedwith Simon Munch-Andersen
How the work of one CTO has contributed in improving one of the most difficult fields and industries
Tech leaders are known for tackling hard issues – ones that require a lot of work and know-how in order to solve them, and in turn, help improve the livelihoods of people, and help businesses grow! Well, meet Simon Munch-Andersen, CTO at Ultimate, a tech leader of the type I described above, and one who sat down for a chat with me, as he shared everything from how he started out in tech, through his experience around the industry, all the way to the amazing work he’s doing now for Ultimate!
“Learn how to own projects on a team level – and you’ll have a team burning with passion and drive.“
–Simon Munch-Andersen–
Key takeaways from the podcast are:
- Projects need to be handled and approached on a team level, not an individual, as this way all team members will have the sense of being part of something;
- Why having more smaller decisions is better than making big ones that can destabilize your project and your team
- The true value of leadership comes when your teams are capable of making decisions on their own
TLDR: Straight to the point
(Quick Links)
Introducing the guest Tamás Petrovics
The journey to becoming a tech leader
What is the problem that XUND is solving?
How Tamás roles as a leader
As a leader, what keeps Tamás up at night?
How to create the best performing teams
Engineering challenges
Book recommendations by Tamás
Tamás’ wish to the tech genie
Tamás’ key takeaways for aspiring tech leaders
TC’s key takeaways from the podcast
Podcast: Handling The Difficult Phases of Cargo Transportation with Marcus Campbell
Handling The Difficult Phases of Cargo Transportationwith Marcus Campbell
How one leader has dedicated his experience to improving one of the biggest industries in the world
You don’t become a tech leader by just having the skills and then one day you decide you’ll take on a leadership or C-level position and that’s it. Well, it takes a lot more than that. It takes the willingness to tackle issues but also enable people to grow and develop, and become leaders of their own making. Marcus Campbell, CTO at Hermes Logistics Technologies, is one such tech leader, and of course, I had to have him on CTO Confessions. With 20+ years of experience in tech, Marcus covered in depth all the work he’s doing for HLT, how his road has been so far, and gave his advice worth its weight in gold.
“Be ready to take upon large, bold commitments – as these will be the true tests for you and the people around you. Collaborate properly, and the sky is the limit.“
-Marcus Campbell-
Key takeaways from the podcast are:
- Collaboration is the one way that teams can move forward and achieve success and growth at the same time;
- Patience is key – as a leader you’ll need it in order to ensure your focus stays on point, and that your team stays on course;
TLDR: Straight to the point
(Quick Links)
Introducing the guest Tamás Petrovics
The journey to becoming a tech leader
What is the problem that XUND is solving?
How Tamás roles as a leader
As a leader, what keeps Tamás up at night?
How to create the best performing teams
Engineering challenges
Book recommendations by Tamás
Tamás’ wish to the tech genie
Tamás’ key takeaways for aspiring tech leaders
TC’s key takeaways from the podcast
Podcast: Using Low-code for High Performance with Richard Billington
Using Low-code for High Performancewith Richard Billington
Bringing ideas to life, one visualization at a time
Getting early into new, emerging technologies is a double-edged sword – it means that you might strike gold, or you might specialize in technology that might become obsolete. Well, in the world of tech leaders, all knowledge is golden, and it can help leaders become drivers in their own niches, and provide real value to both companies and teams. This is the perfect way to describe the path that Richard Billington, CTO at Netcall, has been on, as he sat down for a chat with me to talk all things tech – from what Netcall does, all the way to his leadership style, how he’s developed, and what his experience as a CTO has taught him.
“A big part of being a successful leader is about being able to pivot and roll with the punches – all the while staying on your path.“
– Richard Billington –
Key takeaways from the podcast are:
- How injecting technology can help drive businesses and industries;
- Why sustainability is important in the world of design and construction
TLDR: Straight to the point
(Quick Links)
Introducing the guest Tamás Petrovics
The journey to becoming a tech leader
What is the problem that XUND is solving?
How Tamás roles as a leader
As a leader, what keeps Tamás up at night?
How to create the best performing teams
Engineering challenges
Book recommendations by Tamás
Tamás’ wish to the tech genie
Tamás’ key takeaways for aspiring tech leaders
TC’s key takeaways from the podcast
Podcast: Visualization Made Simpler with Petr Mitev
An architect turned techie, Petr Mitev had his head turned by technology, as this allowed him to create the things he wanted – the way he wanted. Growing in both skills and experience, he decided to make the lives of architects a bit easier – by working on providing solutions that are simpler, better, and less time consuming. So, how does a tech leader like Petr reach the point at which he’s at? How did it all go down? What sort of a leader is he? The answers to all of these questions and many more can be found in this episode, as I sat down with him and we had a good chat on all things!
“Learn how to actively listen to not just the people you’re talking to – but also the world around you. You’ll get information that will expand your horizon and broaden your perspective.“
– Petr Mitev –
Key takeaways from the podcast are:
- How injecting technology can help drive businesses and industries;
- Why sustainability is important in the world of design and construction
TLDR: Straight to the point
(Quick Links)
Introducing the guest Tamás Petrovics
The journey to becoming a tech leader
What is the problem that XUND is solving?
How Tamás roles as a leader
As a leader, what keeps Tamás up at night?
How to create the best performing teams
Engineering challenges
Book recommendations by Tamás
Tamás’ wish to the tech genie
Tamás’ key takeaways for aspiring tech leaders
TC’s key takeaways from the podcast
Podcast: The Art of Facilitating Connections and Knowledge with Eddie Flaisler
The Art of Facilitating Connections and Knowledgewith Eddie Flaisler
Loving and understanding computers and technology are two different things
How many times have you heard someone in tech say that they hate tech or computers, yet they’re all into it and are using their skills and know-how for the betterment of mankind through their work by helping develop services and technology that are good? Us neither, but here’s Eddie Flaisler, Head of Products Engineering at Lob, whose journey, experience, and motives are not fitting of your standard tech leader and tech maverick, but it’s a story that you’ll definitely want to hear – a story that is just as exciting, motivating, and inspiring as you’d imagine. A full-on exchange between me and Eddie, right on that click button.
“The moment you feel you’ve “solved” or mastered leadership is the moment you need to stop and take a long hard look at yourself and start asking difficult questions
– Eddie Flaisler –
Key takeaways from the podcast:
- Effective leadership is about balancing business needs and the human ideals that drive a company;
- Making people decisions in a vacuum is a risky business;
- Resource planning is more about taking into consideration the effects it can have on people, rather than just the business itself;
TLDR: Straight to the point
(Quick Links)
Introducing the guest Tamás Petrovics
The journey to becoming a tech leader
What is the problem that XUND is solving?
How Tamás roles as a leader
As a leader, what keeps Tamás up at night?
How to create the best performing teams
Engineering challenges
Book recommendations by Tamás
Tamás’ wish to the tech genie
Tamás’ key takeaways for aspiring tech leaders
TC’s key takeaways from the podcast
Podcast: A Vision Driven Future with Ed Alford
A Vision Driven Futurewith Ed Alford
How leaders look for and find the one thing that can drive you to leadership, where you get the chance to create something that will improve people’s lives
As tech leaders are curious people and interested in everything tech-related, their mind is not fixed on one area – but rather on an idea. The idea is that they can put their skills and experience to use and provide value to communities and people worldwide – a vision that can drive communities forward. And one such tech leader is Ed Alford, the CTO of New Look, who sat down with me for a short but deep chat that involved it all – from the start of his career, through his development as a leader, and into the now – on what his company is doing – and also the future.
“The best two phrases that you can keep reminding yourself is, I don’t know, and I need help.“
– Ed Alford –
Key takeaways from the podcast:
- Remember that as leaders we’re not ‘in charge of people’, but ‘we have people in our charge’, meaning we have to take care of them, and that’s our main job.
- Omnichannel Experience
- How vision is the one thing that can give you the drive to move forward no matter what
TLDR: Straight to the point
(Quick Links)
Introducing the guest Tamás Petrovics
The journey to becoming a tech leader
What is the problem that XUND is solving?
How Tamás roles as a leader
As a leader, what keeps Tamás up at night?
How to create the best performing teams
Engineering challenges
Book recommendations by Tamás
Tamás’ wish to the tech genie
Tamás’ key takeaways for aspiring tech leaders
TC’s key takeaways from the podcast
